Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, and business information when you create an account
• Document Uploads: Business documents, FAQs, product information, and other content you upload to train our AI chatbot
• Communication Data: Messages, inquiries, and support requests you send to us
• Payment Information: Billing details and payment method information (processed securely through third-party payment processors)

1.2 Information We Collect Automatically

• Usage Data: How you interact with our service, features used, and performance metrics
• Call Data: Missed call information from Twilio webhooks, including phone numbers and call timestamps
• Chat Interactions: Conversations between your customers and our AI chatbot
• Technical Data: IP address, browser type, device information, and operating system
• Analytics Data: Website usage patterns, page views, and user behavior analytics

2. How We Use Your Information

• Service Delivery: To provide and maintain our AI chatbot service, including processing missed calls and generating automated responses
• AI Training: To improve our chatbot's responses using your uploaded documents and conversation data
• Customer Support: To respond to your inquiries and provide technical assistance
• Service Improvement: To analyze usage patterns and enhance our service features
• Communication: To send you service updates, notifications, and important announcements
• Billing: To process payments and manage your subscription
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

• Twilio: For call processing and SMS services
• AI/ML Providers: For chatbot functionality and natural language processing
• Cloud Hosting: For secure data storage and processing
• Payment Processors: For billing and subscription management
• Analytics Services: For usage tracking and service improvement

3.2 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our users.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Employee training on data protection practices
• Incident response procedures for data breaches

5. Data Retention

• Account Data: Retained for the duration of your subscription and up to 2 years after account closure
• Chat Conversations: Stored for service improvement and customer support purposes
• Call Data: Retained for analytics and service optimization
• Uploaded Documents: Stored as long as needed for AI training and service functionality

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

To exercise these rights, contact us at contact@missedflow.com

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and features
• Improve our service performance

You can control cookie settings through your browser preferences.

8. Third-Party Services

Our service integrates with third-party providers:

• Twilio: For telephony services and SMS messaging
• AI/ML Platforms: For chatbot intelligence and natural language processing
• Analytics Services: For usage tracking and performance monitoring

These services have their own privacy policies, and we encourage you to review them.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice in our service

Your continued use of our service after changes become effective constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: