Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using MissedFlow's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you may not use our service.

2. Description of Service

MissedFlow provides an AI-powered customer support chatbot service that:

• Automatically processes missed calls via Twilio webhooks
• Sends personalized follow-up messages to callers
• Answers customer questions based on uploaded business documents
• Maintains conversation history and context
• Provides analytics and reporting on customer interactions
• Integrates with various communication channels

3. User Accounts and Registration

3.1 Account Creation

• You must provide accurate, complete, and current information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account
• One person or entity may not maintain multiple accounts

3.2 Account Security

• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• We are not liable for any loss or damage arising from unauthorized account use

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our service to:

• Provide customer support for legitimate business purposes
• Process and respond to customer inquiries
• Upload business documents for AI training purposes
• Integrate with your existing communication systems

4.2 Prohibited Uses

You may not use our service to:

• Violate any applicable laws or regulations
• Send spam, unsolicited messages, or engage in harassment
• Upload malicious content, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Use the service for illegal or fraudulent activities
• Interfere with or disrupt the service or servers
• Reverse engineer, decompile, or disassemble our software
• Resell or redistribute our service without permission
• Upload content that infringes on intellectual property rights
• Use the service to collect personal information without consent

5. Content and Data

5.1 Your Content

• You retain ownership of all content you upload to our service
• You grant us a license to use your content to provide and improve our service
• You are responsible for ensuring you have rights to all uploaded content
• We may use anonymized data for service improvement and analytics

5.2 Content Restrictions

You may not upload content that:

• Is illegal, harmful, or violates any laws
• Infringes on intellectual property rights
• Contains personal information of third parties without consent
• Is defamatory, obscene, or offensive
• Contains malware, viruses, or harmful code

6. Payment Terms

6.1 Subscription Fees

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable unless otherwise specified
• We may change pricing with 30 days' notice
• You are responsible for all applicable taxes

6.2 Payment Processing

• Payments are processed through secure third-party payment processors
• You must provide valid payment information
• Failed payments may result in service suspension
• We may suspend service for non-payment after reasonable notice

7. Service Availability and Support

7.1 Service Level

• We strive to maintain 99.9% uptime but do not guarantee uninterrupted service
• We may perform scheduled maintenance with advance notice
• Service may be temporarily unavailable due to circumstances beyond our control
• We are not liable for service interruptions or downtime

7.2 Support

• We provide support during business hours via email
• Support response times may vary based on issue complexity
• We reserve the right to limit support for free or trial accounts

8. Intellectual Property Rights

• MissedFlow and its licensors own all rights to the service and software
• You may not copy, modify, or distribute our proprietary technology
• Our trademarks and logos are protected intellectual property
• You may not use our intellectual property without written permission

9. Privacy and Data Protection

• Your privacy is important to us - please review our Privacy Policy
• We implement security measures to protect your data
• You are responsible for complying with applicable data protection laws
• We may process data in accordance with our Privacy Policy

10. Third-Party Integrations

• Our service integrates with third-party providers (e.g., Twilio, AI/ML platforms)
• Third-party services are subject to their own terms and conditions
• We are not responsible for third-party service availability or performance
• You are responsible for complying with third-party terms

11. Limitation of Liability

• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• We provide the service "as is" without warranties of any kind
• We do not guarantee the accuracy or reliability of AI-generated responses
• You use the service at your own risk

12. Indemnification

You agree to indemnify and hold harmless MissedFlow, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of the service in violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights
• Content you upload or transmit through the service

13. Termination

13.1 Termination by You

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing period
• You may export your data before termination

13.2 Termination by Us

• We may suspend or terminate your account for violations of these Terms
• We may terminate service with 30 days' notice
• We may immediately suspend service for security or legal reasons
• Upon termination, your right to use the service ceases immediately

14. Changes to Terms

• We may modify these Terms at any time
• Material changes will be communicated with 30 days' notice
• Continued use of the service constitutes acceptance of new Terms
• If you disagree with changes, you may terminate your account

15. Governing Law and Disputes

• These Terms are governed by the laws of [Your Jurisdiction]
• Disputes will be resolved through binding arbitration
• You waive the right to participate in class action lawsuits
• Any legal action must be brought within one year of the claim

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MissedFlow.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

16.4 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign these Terms without restriction.

17. Contact Information

If you have questions about these Terms of Service, please contact us: